Create Labs - Digital Design and Development

Privacy Policy

What is this Privacy Policy For?

This privacy policy is for this website [www.createlabs.co.uk] and served by Create Labs and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners.
Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.


The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.


Contact and Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998.
Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted.
This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.


Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will be detailed instead.

External links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
(External links are clickable text / banner / image links to other websites, similar to; Folded Book Art or Used Model Trains For Sale.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.


Fair Usage Policy

Each package provides the Client with up to the maximum pages allowed in the package. One package is allowed per project or website.
A list of the items given in each package is available on request and Create Labs will provide this to the Client before final deposit is paid.

Create Labs holds the right to take as much time as is reasonable to complete package products unless pre-arranged with the Client. If the Client does not agree with the proposed time frame, Create Labs withhold the right to cancel any package bought and a full refund of deposits paid returned to the Client as long as no works have been carried out by Create Labs.

Prices of products are subject to change with no prior notice to the Client. If the Client purchases a package at the advertised price, Create Labs will uphold this price with the Client but in the event of a price change before initial contact with Create Labs, the price which the Client will be expected to pay is at the discretion of Create Labs. In the event of the Client requesting a faster turnaround on package products, the Client will be provided a separate quote of expedited fees at 2.5 times the initial cost.
If the Client chooses to go ahead with the expedited rate, the Client is expected to make full payment before any works are continued on the product.

Prices of products do not include out of hours work (Monday to Saturday 9am to 9pm), redesigns, retouching of supplied images or other, copywriting of content, or any bespoke content for the Client. If the Client chooses to use Royalty Free Images, these must be provided by the Client in either .PNG or .JPG format and ready to be used within the product. In the event the Client cannot provide Royalty Free products, suitable alternatives can be arranged with Create Labs at the advertised price of Consultancy.

Where images and content is not provided to Create Labs, the product will have placeholder images and text, and if the product is completed before the Client can provide these, Create Labs has no obligation to update any files or pages with this content unless prior agreement is made.

The Client does not hold Create Labs responsible for any loss of earnings, damage to reputation, or any other financial, personal, or business loses due to product completion or content within the product.

Anything that is not listed in the final quotation from Create Labs to the Client will be charged at the full and complete rate as advertised within the ‘Services’ section of Create Labs’ website.


Terms and Conditions

The following Terms and Conditions of Service apply to all products supplied by Create Labs. Please read these Terms and Conditions fully before accepting that you agree. Any and all works carried out by Create Labs will require agreement to these Terms and Conditions.
Failure to comply to these Terms and Conditions by either party (Create Labs or the Client) will cause the contract, whether written or unwritten, to become null and void.
Any outstanding payments will be required to be paid, in full, as defined in these Terms and Conditions, and any services will be fulfilled as described in these Terms and Conditions.
If you have any questions or concerns regarding these Terms and Conditions, please contact us at Hello@CreateLabs.co.uk.

General

All work is carried out by Create Labs on the understanding that the Client has agreed to these Terms and Conditions.
During a project undertaken by Create Labs, multiple versions of the product may be created for the Client. In the event of this, only one version is deemed to be given to the Client by Create Labs as fulfilling the contact, unless clearly stated in the Project Contract which must be signed and agreed to by both Create Labs and the Client.

Any other versions of the product that are not agreed upon to be released to the Client remain the property of Create Labs.

Project acceptance

Create Labs will provide the Client with a product proposal, defined and described within the Project Contract along with a written estimated billing cost or quotation of costs for the product.
Estimated prices are an estimate only and the final billing costs may differ from the estimation supplied to the Client.
An estimation is not a binding contract for Create Labs to begin work on a project.
For Create Labs to begin work on a project, the Client will need to respond to an estimation for a formal quotation.
To formally accept a quotation, the Client will need to sign, either physically or digitally, the Project Contact which will be supplied by Create Labs before any works begin on the product which binds the Client to accept Create Labs’ Terms and Conditions.
No work on a project will begin until acceptance of the Project Contract is presented to Create Labs, either in a physical or digital format, accepting the Terms and Conditions and quotation provided by Create Labs.

Payment

The Client is required to clear any outstanding payments within 30 days of receiving the final invoice from Create Labs, unless staged payments are agreed upon, which will be outlined within the Project Contract.
Payments for a project may be made by PayPal or cash. Release of any products may not take place before all outstanding payments have been received and have cleared.

Default

An account shall be considered default if it remains unpaid for 30 days from the date or invoice.
In the event of an account becoming default, any of the Clients material will be removed from any/all computer systems until the outstanding amount due has been received and cleared in full.
Any removal of materials does not relieve the Client of any obligation to pay the amount due.
Clients whose accounts become default agree to pay Create Labs reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.

Copyrights and Trademarks

Copyright is retained by Create Labs on all projects completed including any original tag lines, slogans, photographs, visuals, and intellectual property unless a release is agreed upon in writing and all outstanding payments are completed.
By supplying text, images, and any other data to Create Labs for inclusion in the final product or other medium, the Client declares that it holds the appropriate copyright and/or trademark permissions.
The ownership of such materials will remain with the Client, or rightful copyright or trademark owner.

Any artwork, images, or text supplied and/or designed by Create Labs on behalf of the Client will remain the property of Create Labs and/or its suppliers in accordance with the Copyright, Designs and Patents Act 1988.
The Client holds the right to request from Create Labs, in writing, the necessary permission to use any intellectual property or original materials in forms other than for which it was originally supplied, and Create Labs may, at its discretion, grant this.
By supplying images, text, or any other data to Create Labs, the Client grants Create Labs permission to use this material freely in the pursuit of the project.

Should Create Labs or the Client supply any images, text, audio, or any other file for use in any medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the Client will agree to allow Create Labs to remove and/or replace the file.
The Client agrees to fully indemnify and hold Create Labs free from harm in any and all claims resulting from the Client in not having obtained all the required copyright, and/or any other necessary permissions.

Alterations

The Client agrees that any alterations or changes requested or required over and above the estimated work, or after acceptance of the Project Contract will be liable to a separate charge.
This charge will be based on Create Labs’ hourly rate for that service.
The Client also agrees that Create Labs holds no responsibility for any amendments made by a third party before or after a project is completed and/or published.

Licensing

All final products are licensed for use by the Client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without express written consent of Create Labs.
All design work – where there is a risk that another party may make a claim – should be registered by the Client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use.
Create Labs will not be held responsible for any and all damaged resulting from such claims. Create Labs is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause.
The Client agrees not to hold Create Labs responsible for any such loss or damage.
Any claim against Create Labs shall be limited to the relevant fee(s) paid by the Client.

Rights of refusal

Create Labs reserves the right to refuse any project whereby the final product is deemed to be immoral, offensive, obscene, or illegal.
In the situation where any images and/or data that Create Labs does include in all good faith, and subsequently discovers is in contravention to such Terms and Conditions, the Client is obliged to allow Create Labs to remove the contravention without hindrance, or penalty.
Create Labs is to be held in no way responsible for any such data being included.

Cancellation

Cancellation of orders may be made initially by telephone or email contact, however Create Labs will require formal, dated notification in writing to either Create Labs’ postal address or email.
The Client will then be invoiced for all works completed over and above the non-refundable deposit made at time of first ordering.
The balance of monies due must be paid within 30 days.
Any initial cancellations received by Create Labs which are not followed by a formal confirmation of cancellation within 14 days will be liable for the full quoted cost of the project.

Project duration

Any indication given by Create Labs of a projects duration is to be considered by the Client to be an estimate.
Create Labs cannot be held responsible for any project over-runs, whatever the cause.
Estimated project duration should be deemed to be from the date that cleared funds are received by Create Labs for the initial payment or by date confirmed in writing by Create Labs.

Acceptance of Terms and Conditions and Quotation

The placement of an order for a project or product from Create Labs, or any other services offered by Create Labs, by email, verbally, or in writing, is deemed to be acceptance of these Terms and Conditions which are available at www.createlabs.co.uk.
An estimate validated by confirmation of approval to proceed with the project by the Client, by email or in writing constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the Client and Create Labs.


General

Create Labs reserves the right to change any rates and any of the Terms and Conditions at any time.
In the event of changes to the Terms and Conditions, Create Labs will inform all Clients through email, giving 30 days notice before the change, and will outline all changes to be made.

Confidentiality

During and after the term of engagement, Create Labs acknowledges its responsibility to treat in complete confidence all the marketing and sales information relating to the Clients business with which the Client may supply Create Labs in the course of any work for the Client.

Data formats

The Client agrees to Create Labs’ definition of acceptable means of supplying data to Create Labs.
Text is to be supplied to Create Labs in electronic format as standard text (.txt), MS Word, (.doc/.docx) or via email.
The Client agrees that all text submitted to Create Labs is complete and satisfactory, and has been proofread prior to submission.
Create Labs cannot be held liable for any spelling or grammatical errors within the product and is not held responsible for any damages or incurred costs due to incorrect content approved by the Client.

Images supplied to Create Labs must be of a quality suitable for use without any subsequent image processing.
Create Labs will not be held responsible for any image quality, which the Client later deems to be unacceptable.

Create Labs cannot be held responsible for the quality of any images, which the Client wishes to be scanned from printed materials.
Additional expenses may be charged for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry service, colour correction, and alteration of images.

Rights of access for website construction

The Client agrees to allow Create Labs all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords.
The Client also agrees to allow Create Labs access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions.

The client agrees to supply Create Labs with all necessary materials, electronic or otherwise, required to create and complete the project, and to supply them in a timely manner.

Domain registration

Create Labs cannot guarantee the availability of any domain name. Where Create Labs is to register a domain name on behalf of a client, it will endeavour to do so but the Client should not assume a successful registration.

Design credits

The Client agrees to allow Create Labs to place a small credit in the form of a link to Create Labs’ own website on the Clients website.
This will usually be in the form of a small logo or line of text placed towards the bottom of the page.

The Client also agrees to allow Create Labs to place websites and other designs, along with a link to the Clients site on Create Labs’ own website for demonstration purposes and to use any designs in its own publicity and portfolios.